❓ Frequently Asked Questions (FAQ)

📦 SHIPPING & DELIVERY

Q1: Do you ship internationally?
A: Yes! We ship worldwide using trusted couriers like DHL Express, FedEx, UPS, and TNT. Delivery times vary by location, but most international orders arrive within 3–7 business days.

Q2: How much does shipping cost?
A: We offer free standard shipping on all orders over 499Euros Orders below that amount incur a flat-rate fee based on your location. Express shipping is available at checkout for an additional charge.

Q3: How long will it take to receive my order?
A: Once processed (usually within 24–48 hours), orders typically arrive within:

  • USA & Canada: 4–7 business days

  • Europe & UK: 3–6 business days

  • Asia-Pacific: 5–8 business days

  • Worldwide: 6–10 business days

Express options deliver faster.

Q4: Will I need to pay customs fees or taxes?
A: Possibly. International customers may be required to pay customs duties, VAT, or import taxes depending on their country’s regulations. These fees are the buyer’s responsibility and not included in the product price.

Q5: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email. You can monitor delivery progress through your customer account or directly on the courier’s website.

Q6: What happens if my item is damaged or lost in transit?
A: All shipments are fully insured. If your order arrives damaged or goes missing, contact us within 48 hours of delivery with photos and details. We will arrange a replacement or refund quickly.

🛒 ORDERING & PAYMENTS

Q7: How do I place an order?
A: Simply browse our catalog, add products to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders and save shipping details.

Q8: What payment methods do you accept?
A: We accept all major payment options, including:

  • Apple Pay & Google Pay

  • Bank Transfer (on request for bulk orders)

Q9: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, yes. Contact us immediately at info@armstrongfoil.shop to request a change or cancellation. Once shipped, orders can no longer be changed or canceled.

Q10: Do you offer gift cards or promo codes?
A: Yes! From time to time we offer promo codes and digital gift cards. Subscribe to our newsletter to stay updated on special offers.

🪂 PRODUCT & GEAR SUPPORT

Q11: I’m new to foiling. How do I choose the right gear?
A: Our Equipment Choice & Size Guide breaks it down by discipline (wingfoil, kite foil, surf foil, etc.), rider weight, and experience. You can also email us for personalized recommendations.

Q12: Are all Armstrong components compatible?
A: Yes—our gear is built on the A+ System, meaning masts, wings, tails, and fuselages are modular and cross-compatible. Always double-check product descriptions for compatibility notes.

Q13: Do you stock replacement parts or spares?
A: Absolutely. We stock a full range of hardware, screws, shims, covers, and accessories so you can maintain or upgrade your gear with ease.

Q14: Do you offer warranty support?
A: Yes. Our warranty covers:

  • 12 months for foils and hardware

  • 6 months for boards, wings, and accessories

See our Warranty & Replacement Policy for full details.

🧰 SUPPORT & RETURNS

Q15: What if I receive the wrong item?
A: In the rare event you receive the wrong item, please contact us immediately with your order number. We’ll arrange a return and send you the correct product at no additional cost.

Q16: Do you offer returns or exchanges?
A: Yes, we accept returns on new, unused items within 14 days of delivery. The item must be in original packaging and condition. Return shipping is the customer’s responsibility unless the product was incorrect or defective.

Q17: Do you offer bulk or team discounts?
A: Yes, we support shops, schools, travel teams, and clubs with bulk pricing and custom shipping arrangements. Contact us at info@armstrongfoil.shop for details.

Q18: How do I contact customer support?
A: You can reach us by:

  • 📧 Email: info@armstrongfoil.shop

  • 💬 Live chat: Mon–Fri, 9AM–6PM GMT+1

  • 📱 Social media: Instagram & Facebook @armstrongfoilshop