🔒 Privacy Policy

 

At ArmstrongFoil.shop, we understand that privacy isn’t just a legal obligation—it’s a commitment to you. When you choose our premium foilboarding gear, you entrust us with your personal information, and we take that responsibility seriously. This Privacy Policy transparently explains how we collect, use, protect, and share your data, so you can feel confident shopping with us. We strive to be as clear as possible because your trust is the foundation of everything we do.

1. What Information We Collect and Why

When you interact with ArmstrongFoil.shop—whether browsing, placing an order, signing up for our newsletter, or contacting support—we collect information that helps us serve you better. We only collect what’s necessary to provide a seamless, secure, and personalized shopping experience.

Personal Data You Provide Directly

  • Identity Details: Your full name and contact information help us personalize your account and package your order correctly.

  • Shipping & Billing Addresses: These are essential to ensure your foil gear arrives safely and promptly at the right location.

  • Payment Information: We don’t store your card details ourselves. Instead, we partner with secure, PCI-compliant payment gateways like Stripe and PayPal to handle transactions safely.

  • Account Credentials: If you create an account, we collect your username and encrypted password to protect your profile.

  • Communication: Emails, chats, or phone calls you initiate with us for inquiries or support are stored to improve service and follow-up.

Data Collected Automatically

When you visit our website, certain technical data is gathered automatically to enhance your browsing experience and safeguard our platform:

  • Device Data: Such as your IP address, browser type, operating system, and screen resolution.

  • Usage Data: The pages you visit, time spent on site, links clicked, and your navigation flow through ArmstrongFoil.shop.

  • Cookies & Tracking: Small files that remember your preferences, login status, and help us analyze traffic via tools like Google Analytics.

This data helps us understand how customers use our site, so we can fix issues, optimize performance, and deliver relevant content.

2. How We Use Your Information

We use your personal and technical data exclusively to provide, improve, and personalize your ArmstrongFoil.shop experience. Here’s exactly what your information helps us do:

  • Process Your Orders: From payment to packaging to shipping, your details ensure your order is handled correctly.

  • Communicate Efficiently: We send you confirmations, updates, and relevant notifications so you know the status of your purchase.

  • Enhance Customer Service: By remembering your preferences and past orders, we tailor support to your needs and resolve issues quickly.

  • Improve Our Website: Tracking your usage patterns lets us make ArmstrongFoil.shop faster, easier to navigate, and more enjoyable.

  • Personalize Marketing: With your consent, we send personalized emails about new products, promotions, and events suited to your interests.

  • Prevent Fraud & Abuse: Security systems monitor for suspicious activity to protect you and us from unauthorized transactions.

  • Comply With Legal Obligations: We may use your data to meet regulatory or tax requirements, or respond to lawful requests from authorities.

Our use of your information is always grounded in respect for your privacy and legal rights.

3. Your Privacy Rights and Choices

We believe that privacy is a two-way street. We provide transparency and control, and we expect the same respect from our community. Here are the rights you have when shopping with ArmstrongFoil.shop:

Access and Correction

You have the right to access the personal data we hold about you. If anything is incorrect, outdated, or incomplete, you can request corrections to keep your records accurate.

Data Portability

If you want, we can provide your personal information in a structured, machine-readable format, so you can move it to another service easily.

Right to Be Forgotten

At any time, you can request the deletion of your personal data, subject to legal obligations or necessary retention for transactions. We will honor your requests promptly and transparently.

Consent and Marketing Preferences

You can opt out of marketing communications whenever you like, by clicking unsubscribe links or contacting us directly. We only send promotional emails if you’ve explicitly opted in.

Cookie Management

You control your cookie preferences through our cookie banner and browser settings. Disabling cookies may limit some features, but won’t stop you from browsing or shopping.

4. How We Protect Your Data

Security is more than technology—it’s a mindset we live by. ArmstrongFoil.shop employs a multi-layered approach to safeguard your information:

  • Encryption: All data transfers, including payments, are protected by SSL/TLS encryption protocols.

  • Restricted Access: Only authorized employees and service providers with strict confidentiality agreements can access your data.

  • Secure Hosting: Our servers and databases reside in facilities with high-grade physical and network security measures.

  • Regular Audits: We continuously monitor, test, and upgrade our security infrastructure to stay ahead of threats.

  • Data Minimization: We collect only what we need and keep it no longer than necessary, reducing risk.

While no system is infallible, our commitment to security ensures your data is in safe hands.

5. Sharing Your Information

Transparency about sharing your data is crucial. We never sell or trade your personal information. However, certain trusted partners assist us in running ArmstrongFoil.shop effectively:

  • Payment Processors: Companies like Stripe and PayPal securely process your transactions.

  • Shipping Providers: DHL, FedEx, and UPS require shipping details to deliver your orders.

  • Analytics Services: Google Analytics and others help us understand visitor behavior and improve our site.

  • Email Providers: We use professional services to send order confirmations and newsletters securely.

  • Legal Authorities: We may disclose information if required by law or to protect our legal rights.

All partners are contractually bound to uphold your privacy and use data only as necessary to provide their services.

6. Cookies and Tracking Technologies Explained

Cookies may sound technical, but they’re simply tools to make your experience smoother:

  • Session Cookies: These let you navigate between pages without needing to re-login.

  • Preference Cookies: Remember your settings like language and currency.

  • Analytics Cookies: Collect anonymous data to help us see what works and what doesn’t.

  • Advertising Cookies: Help us show you offers relevant to your interests (only with your consent).

You have full control over these through your browser or our cookie consent tool.

7. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

  • Order and payment information is retained for tax and accounting purposes for a minimum of 7 years.

  • Marketing data is kept until you opt out.

  • Support interactions are retained for as long as necessary to provide service and for dispute resolution.

We securely delete or anonymize data once retention periods expire.

8. International Data Transfers

ArmstrongFoil.shop operates globally. Your data may be transferred and stored on servers outside your country of residence, including Hong Kong SAR and other jurisdictions.

We ensure such transfers comply with applicable laws and safeguard your privacy through contracts and security measures consistent with GDPR and other regulations.

9. Children’s Privacy

Our products are designed for adult riders and enthusiasts. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have accidentally gathered such data, please contact us immediately so we can remove it.

10. How to Contact Us

Your questions, concerns, or requests regarding your privacy are important. Reach out anytime:

  • 📧 Email: info@armstrongfoil.shop

  • 📞 Customer Support: Mon–Fri, 9AM–6PM (GMT+1)

  • 📍 Address: 19H, Maxgrand Plaza, No.3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR

We pledge to respond promptly and clearly to all inquiries.

11. Updates to This Privacy Policy

Privacy laws and technology evolve, and so do we. We may update this policy from time to time to reflect changes in our practices or legal requirements.

Whenever we do, we will:

  • Update the “Effective Date” at the top

  • Notify you of major changes via email or prominent notices on our website

  • Encourage you to review the policy periodically

Your continued use of ArmstrongFoil.shop after changes signifies your acceptance.

Final Thoughts

We know purchasing premium foiling equipment online is a big decision. We don’t just want you to buy—we want you to feel secure, respected, and valued every step of the way. Our privacy practices reflect that commitment. When you choose ArmstrongFoil.shop, you’re choosing a brand that puts your trust and security first.

Thank you for being part of our community. Ride free, ride safe.