🔄 Returns & Exchanges Policy

Ride With Confidence – We’ve Got You Covered

At ArmstrongFoil.shop, your satisfaction is our priority. If you’re not completely satisfied with your order or received the wrong or defective product, we make returns and exchanges straightforward and fair.

📦 Eligibility for Returns

You may return or exchange eligible products under the following conditions:

  • 🔁 Return window: Within 14 days of receiving your order

  • 📦 Condition: Item must be unused, unmounted, and in original packaging

  • 🧾 Proof of purchase: Valid order number and invoice required

  • 🔧 Exclusions: Customized items, clearance/discounted gear, and used products are not eligible for return unless defective

🚚 How to Initiate a Return or Exchange

To start your return or exchange:

  1. 📧 Email us at info@armstrongfoil.shop with the subject line:
    "Return Request – Order #[Your Order Number]"

  2. Include:

    • Your full name

    • Order number

    • Reason for return

    • Photos (if item is damaged or incorrect)

  3. Wait for our team to review and provide return instructions (within 24–48 hours)

  4. Carefully repack your item in original packaging and ship it to the address provided

💸 Return Shipping Costs

  • ❌ Customers are responsible for return shipping costs, unless the product was defective or the wrong item was delivered.

  • 🚚 We recommend using insured and trackable shipping methods to ensure safe return delivery.

  • ⚠️ We are not responsible for returns lost or damaged in transit.

💰 Refunds

  • 💳 Refunds will be issued to your original payment method within 7 business days of receiving the return and inspecting it.

  • 🔍 Items returned in damaged or used condition may be partially refunded or rejected.

  • 📧 You will receive an email confirmation once your refund is processed.

🔁 Please allow 3–5 business days after processing for the refund to appear on your statement.

🔄 Exchanges

If you ordered the wrong size, product, or want a different item:

  • ✅ Exchanges are allowed within 14 days, if the item is unused and in resalable condition

  • 📦 Exchange shipping is the buyer’s responsibility unless we made a fulfillment error

  • 🔄 If the requested item is higher in price, we will send a secure payment link

  • ⏳ If it’s lower in price, we will refund the difference after shipment

❌ Non-Returnable Items

The following items are not eligible for return:

  • ❗ Products marked “Final Sale,” “Clearance,” or “Non-Returnable”

  • 🛠 Used, damaged, or modified gear (including mounted masts/wings)

  • 🎨 Custom-ordered items (e.g., limited edition colors or custom-sized boards)

  • 💵 Gift cards or digital promo vouchers

🛡 Damaged or Defective Products

We stand behind the quality of every Armstrong product. If you receive a defective, damaged, or incorrect item:

  • 📸 Contact us within 48 hours of delivery

  • 📧 Email: info@armstrongfoil.shop

  • Include photos of the product, packaging, and shipping label

  • We’ll resolve the issue via replacement, exchange, or full refund—fast.

📋 Important Notes

  • ❗ All returns must be authorized by our support team before being sent

  • 📦 Items sent without prior approval will not be accepted or refunded

  • ⏳ Processing time for returns may be longer during high-volume periods (e.g., holiday sales)

🤝 Our Promise

We understand that buying foil gear online can be a big commitment. That’s why we offer:

  • ✅ Easy, transparent return policies

  • ✅ Responsive customer support

  • ✅ Fair and respectful resolution of any issues

  • ✅ Honest policies with no hidden terms

📞 Need Help?

For questions about returns, exchanges, or product fit:

  • 📧 Email: info@armstrongfoil.shop

  • 💬 Live Chat: Mon–Fri, 9AM–6PM (GMT+1)

  • 📱 Instagram/Facebook DMs: @armstrongfoilshop