📦 Shipping & Delivery Policy

Worldwide Delivery for Every Ride – Fast, Secure, and Reliable

At ArmstrongFoil.shop, we are committed to delivering your premium foilboarding equipment quickly, safely, and professionally—no matter where you are in the world. Our streamlined global shipping system ensures that your order arrives on time, in perfect condition, and ready to ride.

Whether you’re purchasing a complete foil kit, a carbon mast, a foil board, or essential hardware and accessories, we treat every shipment as a priority. Below is everything you need to know about our shipping and delivery process—from fulfillment timelines to tracking, shipping insurance, and regional customs regulations.

🕒 Processing & Fulfillment
All orders placed through ArmstrongFoil.shop are processed with urgency and care. Once your order is confirmed, our logistics team takes action:

✅ Processing Time: Orders are packed and shipped within 24–48 business hours (excluding weekends or holidays).

✅ In-Stock Guarantee: Items marked as “In Stock” are available for immediate dispatch.

✅ Pre-Orders & Custom Items: Products marked “Pre-Order” or “Custom” will ship as soon as they are available, with expected lead times clearly stated on the product page.

✅ Order Cut-Off Time: Orders placed before 12:00 PM (GMT+1) are usually processed the same day.

You’ll receive a confirmation email after placing your order, and another email with a tracking number once the order ships.

🌐 Shipping Regions & Delivery Time Estimates
We ship globally using trusted carriers including DHL Express, FedEx, UPS, and TNT. The estimated transit times may vary depending on your location and the shipping method you select at checkout.

🌍 Region ⏱️ Standard Delivery ⚡ Express Delivery
🇺🇸 United States & Canada 4–7 business days 2–3 business days
🇪🇺 Europe (EU & Non-EU) 3–6 business days 1–3 business days
🇬🇧 United Kingdom 3–5 business days 1–2 business days
🌏 Asia-Pacific 5–8 business days 2–4 business days
🌍 Rest of the World 6–10 business days 3–5 business days

🚨 Note: Remote areas may experience delivery delays due to accessibility or local regulations. During global events (e.g., holidays or customs strikes), delivery windows may also be extended.

💰 Shipping Costs & Free Shipping Policy
Our shipping costs are structured to be transparent and competitive:

📦 Free Standard Shipping is available for all orders over 499 Euros (USD or equivalent in local currency).

🚚 Orders under 499 Euros are charged a flat-rate fee based on the destination region.

⚡ Express Shipping options are available during checkout at a dynamic rate calculated in real time based on your location and the size of your order.

We also offer:

💳 Combined shipping discounts for orders containing multiple products.

📦 Custom shipping quotes for oversized gear (such as large foilboards or downwind boards) upon request.

🌍 International Shipping, Duties & Taxes
We proudly ship internationally, and we strive to make the process as smooth as possible. However, international customers are responsible for all applicable import duties, VAT, or customs taxes required by their country’s regulations.

✈️ We ship “Delivery Duty Unpaid” (DDU) by default.

💡 The total price at checkout does not include customs duties or VAT unless otherwise stated.

📃 All orders include accurate commercial invoices to speed up customs clearance.

🧾 Customs clearance procedures may cause slight delays beyond our control.

If you’re unsure about customs fees in your country, we recommend contacting your local customs office for a cost estimate before placing your order.

🔐 Shipping Insurance & Damage Protection
Your order is protected from the moment it leaves our warehouse until it reaches your hands.

✅ Full-coverage shipping insurance is included with every order.

📦 Our packaging process includes double-wrapping, padding, and reinforcement for fragile items such as carbon masts, foil wings, and boards.

📷 In case of damage or missing items, we ask you to take photos of the packaging and item condition immediately upon delivery.

⏳ Claims must be submitted to our customer service team within 48 hours of delivery for a fast resolution.

If your shipment is lost, delayed, or damaged, we will coordinate with the carrier and resolve the issue quickly—whether it’s through a refund, replacement, or store credit.

📬 Delivery Issues & Missed Packages
We understand that life happens and sometimes packages get missed. Here’s how we help resolve it:

📆 Re-delivery Options: If you miss a delivery, most couriers will attempt re-delivery or redirect the package to a local pickup center.

📍 Tracking Updates: You’ll receive regular updates with your shipment’s status. You can also monitor your delivery via the tracking link emailed after fulfillment.

🕓 Delayed Shipments: If your order is significantly delayed, we will proactively reach out with updates and alternative solutions.

🛑 Restricted Shipping Areas & Conditions
While we ship globally, certain locations may have restrictions:

❌ We do not ship to P.O. Boxes, APO/FPO addresses, or military bases.

🛃 Some countries require special documentation or restrict the import of composite materials—please inquire before ordering.

🏝 Islands and rural regions may require extra delivery time or incur additional fees.

If you’re unsure whether we can ship to your location, email us directly and we’ll confirm availability.

🧾 Bulk Orders & Special Requests
We accommodate bulk shipments, team orders, and multi-kit purchases for retail customers, schools, clubs, and travel teams.

📦 Special crates or pallets available upon request.

🔁 Split shipments can be arranged when certain items are back-ordered.

📋 Custom documentation (HS codes, CO, invoices) available for business clients.

🧭 How to Track Your Order
Once your order is fulfilled and shipped, you’ll receive an email with your tracking number and carrier details. You can track your order in real-time through:

📧 Email link provided in the shipping notification

👤 Your ArmstrongFoil.shop account (if registered)

📦 Direct courier website using your tracking code

🤝 Our Commitment
We know that premium foiling gear is an investment—not only in equipment, but in your riding experience. That’s why we offer:

🔒 Secure, insured global shipping

📦 Impact-tested packaging

📞 Dedicated support team

✨ Fast replacements in the rare event of damage or error

We don’t just sell performance—we ship performance.

📞 Need Assistance?
Our team is here to help you before, during, and after your purchase.

📧 Email: info@armstrongfoil.shop

💬 Live Chat: Available Mon–Fri, 9AM to 6PM (GMT+1)

📱 Response Time: Within 24 business hours

If you have any doubts about delivery timelines, import regulations, or which shipping method is right for you, don’t hesitate to contact us.